Refund policy

POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS!

RETURNS

Customers are responsible for RETURN shipping unless the order was filled in error or defective.

Items purchased from The Dime District are eligible for store credit within 14 days delivery receipt.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

PLEASE NOTE: Items for exchange or returns must be sent back in appropriate shippings bags or boxes, as reshipping items without concealing may result in theft of items.

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

RETURNS RECEIVED

We will send you an email when your return package has been delivered back to us. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by sending an email to: thedimevanityroom@gmail.com